Warranty & Returns
Warranty
Your piece is covered against any craftsmanship defects for one full year from the date it’s delivered. To protect the integrity of our design, this policy excludes lost items, everyday wear and tear (including standard scratching or metal tarnishing), damage caused by exposure to chemicals, water, or impact, and any third-party repairs or alterations.

Outside of our one-year warranty, we offer comprehensive Aftercare & Repair Services to ensure your piece lasts a lifetime. Contact us for an evaluation and quote.

Returns
We want every piece to feel like a meaningful addition to your collection. If something isn't quite right, we offer a 14-day return window from the date your package arrives.

To qualify for a return: Items must remain in their original, unworn condition, complete with original tags and packaging. Proof of purchase or your order receipt is required.

How to request a return
To begin the process, write to us at hello@ardour.studio. Once approved, we will provide a return shipping label alongside detailed instructions on where to direct your package. Items returned to us without prior authorization cannot be accepted.

After we receive and inspect your returned piece, we will notify you regarding the approval of your refund. Upon approval, your original payment method will be credited within 10 business days. (Please note that processing times may vary depending on your financial institution). If more than 15 business days have passed since your refund approval and you have not received your funds, please contact us at hello@ardour.studio.

Damage & Order issues

Please inspect your piece upon arrival. If your order arrives damaged, defective, or incorrect, reach out to us immediately at hello@ardour.studio so we can resolve the issue swiftly.

Exchange & Final Sale

Sale Items: Promotional and sale items are final sale and ineligible for return.

Exchanges: To secure a new item quickly, we recommend submitting a return for your original purchase and place a new order online once your return is authorized.